Satisfaction is 100% guaranteed and we stand behind every customer and every sale. If you are not happy with anything, contact us immediately and we will make it right. We strive to ship all products the same or next business day and if we cannot for any reason, you will hear from us immediately.
We strive to offer the lowest possible shipping rates to all other locations (Hawaii/Alaska, APO/FPO/DPO, and international). We also offer very competitive expedited shipping rates. We use FEDEX, UPS, and Freight Services for shipping carriers. We choose the most cost-efficient carrier(s) for all orders.
*There may be additional fees for shipping to U.S. islands, including but not limited to Nantucket and the Florida Keys.
Ground Package Service – Most orders under 500 pounds are shipped via a ground package service, including UPS Ground, FEDEX Ground, or USPS. A tracking number(s) is provided via email upon shipment. Some orders may include multiple packages with multiple tracking numbers and sometimes multiple carriers. By default, these packages will be delivered to your doorstep whether or not you are there to sign for them.
Freight Service – Large orders, including those with over 10 kettlebells, bumper plate sets over 500 lbs and combination orders, are shipped via an LTL freight service. A PRO/tracking number will be provided upon shipment. For these shipments, you must be at the delivery address to receive them from the carrier.
Tips For Navigating Freight Service – By default, we ship these with a scheduled appointment; this means that you will be contacted 24 hours in advance to discuss a deliver window (usually 2-4 hours). If you would like to get your delivery a day earlier, you may be able to contact the carrier and remove the appointment. If you call the carrier the morning of the delivery, you may be able to give them your contact information and ask for a call 30 minutes before delivery. Always have your PRO/tracking number handy when contacting the carrier.
Orders ship from Austin, TX, unless noted otherwise.
- UPS can take 1-5 business days
- FEDEX can take 1-5 business days
- Freight Services can take 1-7 business days
Issues with weather, holiday scheduling, or other issues out of our control may cause delays. We will do all that we can if you experience any issues with your shipment.
Here at FringeSport, we are committed to supporting our servicemen on shipments to the lower 48 states, that means a solid 5% discount on your order subtotal. Send us an email or hit us up on Live Chat for a coupon code to discount your order.
For those of you on deployment, we have found that we can support you even better by offering custom shipping quotes. This means that we look at every single potential order and analyze the best, most cost-effective way to ship it. Where other companies might have a flat fees that are on the high end, we strive to make sure you get the best shipping rate possible. Shoot us an email at firstname.lastname@example.org with your zip code, the equipment you are looking for and we will do the rest!
Maximum Weight: 70 lbs per package – due to this weight limitation your product may need to be repackaged.
Maximum Size: 108″ for Priority Mail; 130″ for Parcel Select
It is expensive to ship to Hawaii and Alaska, that is a given. But once again, we want to try to bridge that by pulling custom quotes for every shipment. We check UPS, USPS and Freight carriers to find you the best deal on whatever you need to fill out your gym.
Another option for APO/Hawaii/Alaska/International shipping would be to use a third-party logistics company. We would ship to, who would then ship to your address. That is something you would need to organize between you and the logistics company.
DAMAGED OR LOST PACKAGES
If you receive your order and it is damaged or broken, please contact us as soon as you can. If you can provide photos of the packaging and items.
If you see an issue with your tracking that would make it seem that it is lost or having issues with the carrier, please contact us and our customer service team will take care of you.
REFUND & RETURN POLICY
We stand behind every customer and every sale.
If you are not happy with your item in any way, but you still have the original packaging and the item has not been used, you can return it within 365 days of the purchase date for a full refund!
During the first 30 days you have the product, we will even send you a shipping label or pay for your return shipping (lower 48 United States, ground parcel service only). Contact our customer service to arrange this.
Don’t have the original packaging? No problem- we’ll still accept a return. However, you need to get the product packaged for shipment. Give us a call or email and we’ll help you figure out how to buy packaging.
Having even more trouble arranging packaging or shipping? Contact us and we can help you out. Please note- if we provide packaging or issue a return label for orders, we will deduct these costs from your refund.
Got a defective item? No worries- we’ll help you get satisfaction from the manufacturer. Please note that defects and warranty issues are handled separate from our returns policy.
This return policy is valid for the lower 48 United States only, and excludes certain islands (e.g., the Florida Keys) that require additional service to reach. However, we will always honor a refund under our 365 day return policy if you get the item back to us within 365 days of the date of purchase!
We stand behind every customer and every sale.
If your order has not shipped out, contact us and we will cancel it with no charge or fee. If your order has shipped out, it is subject to our returns policy as stated above.